I lost all maps
Quote from The Frenchman on 16.04.2024, 06:20Guido, before leaving on a long ride I downloaded all offline maps for the states I’ll be in onto my iPhone. Suddenly all maps are gone and the app tells me it can’t download them because I have no internet even when I do. Also I see no local map when it asks me “where to?” HELP
Guido, before leaving on a long ride I downloaded all offline maps for the states I’ll be in onto my iPhone. Suddenly all maps are gone and the app tells me it can’t download them because I have no internet even when I do. Also I see no local map when it asks me “where to?” HELP
Quote from Guido on 16.04.2024, 06:29Are you on the new version v3.5? This was released begon February. You can see your version number at the bottom of Settings. Download the latest version in the App Store: https://apps.apple.com/app/id1089668246
Are you on the new version v3.5? This was released begon February. You can see your version number at the bottom of Settings. Download the latest version in the App Store: https://apps.apple.com/app/id1089668246
Quote from The Frenchman on 17.04.2024, 14:19I am on v3.58
I am on v3.58
Quote from The Frenchman on 17.04.2024, 14:37When I try to download offline maps it says:
The operation couldn’t be completed. (heresdk.MapLoaderError error 8.)
When I try to download offline maps it says:
The operation couldn’t be completed. (heresdk.MapLoaderError error 8.)
Quote from Guido on 17.04.2024, 15:10OK. Very strange. Did not receive other reports so far. MapLoaderError 8 means "network connection error".
Most common reason why this can happen is VPN. If you are running a VPN, try disabling it. More common causes here: https://scenic.app/help/map-update-stuck-not-loading/
In any case it's strange that your maps were removed (unless you updated from a pre-3.5 version to 3.5x recently... on first launch of 3.5x your "old" offline maps are removed because they don't work with 3.5). Another reason I've heard about in the past, is that your device storage is full. If that were the case I would expect another error message, but check that too, just to be sure.
If all else fails... try removing Scenic from your device and then reinstalling through the app store.
OK. Very strange. Did not receive other reports so far. MapLoaderError 8 means "network connection error".
Most common reason why this can happen is VPN. If you are running a VPN, try disabling it. More common causes here: https://scenic.app/help/map-update-stuck-not-loading/
In any case it's strange that your maps were removed (unless you updated from a pre-3.5 version to 3.5x recently... on first launch of 3.5x your "old" offline maps are removed because they don't work with 3.5). Another reason I've heard about in the past, is that your device storage is full. If that were the case I would expect another error message, but check that too, just to be sure.
If all else fails... try removing Scenic from your device and then reinstalling through the app store.
Quote from Guido on 17.04.2024, 15:13I just double-checked. It could also mean "too many requests." I'm not sure how many regions you are trying to download at the same time. Try downloading one or two at a time to see if that works.
I just double-checked. It could also mean "too many requests." I'm not sure how many regions you are trying to download at the same time. Try downloading one or two at a time to see if that works.
Quote from The Frenchman on 17.04.2024, 16:22I’m losing faith my friend.
I tried reinstalling the app and even cleared out my history and website data before hand. No luck.
I tried turning off cellular data. No luckwhen I touch offline maps it doesn’t show me any locations, it just goes to the error 8 statement
what I can’t understand is why when I go to MAP it just shows a turquoise dot with a small arrow head but no streets or anything. If I hold my finger anywhere on the field of white it provides me the address. If I try to select the address it says Insufficient offline map data and no internet connection. Something is stopping it from even showing me the map of where I am
are you sure my account is up to date and my Premium forever status is valid at your end? My profile says it is but please check.
I’m losing faith my friend.
I tried reinstalling the app and even cleared out my history and website data before hand. No luck.
I tried turning off cellular data. No luck
when I touch offline maps it doesn’t show me any locations, it just goes to the error 8 statement
what I can’t understand is why when I go to MAP it just shows a turquoise dot with a small arrow head but no streets or anything. If I hold my finger anywhere on the field of white it provides me the address. If I try to select the address it says Insufficient offline map data and no internet connection. Something is stopping it from even showing me the map of where I am
are you sure my account is up to date and my Premium forever status is valid at your end? My profile says it is but please check.
Quote from The Frenchman on 17.04.2024, 16:24I just realized that if I go to a saved route it shows the pink line on a white background - no map.
I just realized that if I go to a saved route it shows the pink line on a white background - no map.
Quote from Guido on 17.04.2024, 16:48From what you are describing, I’m pretty sure your device can’t connect to the HERE map servers. That’s why you don’t see any map, why you get the error when going to offline maps, and why you can’t calculate routes.
(To get the address, Scenic uses a Google API as fallback. )
It CAN connect to the Scenic server otherwise you would not have been able to login again.
Can you try switching off WiFi (only use cellular data). If it works like that it means there is some kind of security setting in your WiFi preventing the connection. Make sure that “cellular data” is enabled through the iOS Settings App > scenic, when you do that.
If not already done so, make sure that VPN is off through iOS Settings App > General > VPN & Device Management.
From what you are describing, I’m pretty sure your device can’t connect to the HERE map servers. That’s why you don’t see any map, why you get the error when going to offline maps, and why you can’t calculate routes.
(To get the address, Scenic uses a Google API as fallback. )
It CAN connect to the Scenic server otherwise you would not have been able to login again.
Can you try switching off WiFi (only use cellular data). If it works like that it means there is some kind of security setting in your WiFi preventing the connection. Make sure that “cellular data” is enabled through the iOS Settings App > scenic, when you do that.
If not already done so, make sure that VPN is off through iOS Settings App > General > VPN & Device Management.
Quote from The Frenchman on 18.04.2024, 06:30I have no VPN
I deleted the app and reinstalled it from the Apple store.
I turned off WiFi and made sure cellular data is on for Scenic
I signed in to my Scenic account and went to MAP - all I have is a white screen and a turquoise doti am using iPhone SE with iOS v17.4.1
my iPad works fine and I made sure all of my device and Scenic settings are the same for iPad and iPhone
iPad is using Scenic v3.57 - iPhone is using Scenic v3.58 - not sure why they’re different
Is there a way for me to try to force a connection to the HERE map servers thru another app maybe
I have no VPN
I deleted the app and reinstalled it from the Apple store.
I turned off WiFi and made sure cellular data is on for Scenic
I signed in to my Scenic account and went to MAP - all I have is a white screen and a turquoise dot
i am using iPhone SE with iOS v17.4.1
my iPad works fine and I made sure all of my device and Scenic settings are the same for iPad and iPhone
iPad is using Scenic v3.57 - iPhone is using Scenic v3.58 - not sure why they’re different
Is there a way for me to try to force a connection to the HERE map servers thru another app maybe
Quote from Guido on 18.04.2024, 07:00Hmmmm. 🤔. Really strange.
You could try the HereWeGo app. That's HERE's own app. Even if you see the maps there, the chance is small that this will help you with Scenic. Worth a shot, though.
Did you check your available storage on the iPhone?
To be honest, I don't really know what else to try anymore. Only some general things:
- Try a complete restart of your phone.
- If that doesn't work either you could try a "Reset Network Settings". To do this, go to iOS Settings App > General > Reset > Reset Network Settings. Note that this will delete all your known Wifi's so you will need to re-enter passwords for every wifi you connect to.
Hmmmm. 🤔. Really strange.
You could try the HereWeGo app. That's HERE's own app. Even if you see the maps there, the chance is small that this will help you with Scenic. Worth a shot, though.
Did you check your available storage on the iPhone?
To be honest, I don't really know what else to try anymore. Only some general things:
- Try a complete restart of your phone.
- If that doesn't work either you could try a "Reset Network Settings". To do this, go to iOS Settings App > General > Reset > Reset Network Settings. Note that this will delete all your known Wifi's so you will need to re-enter passwords for every wifi you connect to.
Quote from mattsz on 18.04.2024, 07:02Sorry you're having trouble, Frenchman.
Guido, if it helps: I also have an iphone SE, running iOS v17.4.1, no VPN, Scenic v3.58. I have no issues, and in fact just downloaded updated offline maps without incident...
Sorry you're having trouble, Frenchman.
Guido, if it helps: I also have an iphone SE, running iOS v17.4.1, no VPN, Scenic v3.58. I have no issues, and in fact just downloaded updated offline maps without incident...
Quote from Guido on 18.04.2024, 07:08Thanks @mattsz. It helps me in the sense that I now have more certainty that this is not a structural problem. Doesn't solve it for @the-frenchman though. I hope the phone restart or reset network settings will help.
Thanks @mattsz. It helps me in the sense that I now have more certainty that this is not a structural problem. Doesn't solve it for @the-frenchman though. I hope the phone restart or reset network settings will help.
Quote from mattsz on 18.04.2024, 07:28Quote from Guido on 18.04.2024, 07:08Thanks @mattsz. It helps me in the sense that I now have more certainty that this is not a structural problem. Doesn't solve it for @the-frenchman though. I hope the phone restart or reset network settings will help.
Agreed. But since he and I seem to have the same combination of hardware and software... I'm following this thread, let me know if there's anything else I can look at or try...
Quote from Guido on 18.04.2024, 07:08Thanks @mattsz. It helps me in the sense that I now have more certainty that this is not a structural problem. Doesn't solve it for @the-frenchman though. I hope the phone restart or reset network settings will help.
Agreed. But since he and I seem to have the same combination of hardware and software... I'm following this thread, let me know if there's anything else I can look at or try...
Quote from The Frenchman on 19.04.2024, 16:48Thanks guys for trying to help me solve this problem. I contacted HereWeGo via email and am hoping they can shed some light on this. The HereWeGo app does not work either. Same symptoms. I’ll keep you posted if they respond to my query.
Thanks guys for trying to help me solve this problem. I contacted HereWeGo via email and am hoping they can shed some light on this. The HereWeGo app does not work either. Same symptoms. I’ll keep you posted if they respond to my query.
Quote from Guido on 19.04.2024, 18:51Did you try a reset network settings?
Did you try a reset network settings?
Quote from The Frenchman on 20.04.2024, 08:49Ok Guido, you’re a genius! I was afraid to Reset anything on my phone for fear that I would end up with more problems. I have an old phone that I did the Reset Network Settings on and everything looks like it’s working.
Thank you so much!
Ok Guido, you’re a genius! I was afraid to Reset anything on my phone for fear that I would end up with more problems. I have an old phone that I did the Reset Network Settings on and everything looks like it’s working.
Thank you so much!
Quote from The Frenchman on 20.04.2024, 09:29Uhh oh! The Reset Network Settings worked perfectly on an old iPhone (with no cellular service) but had no affect on my actual iPhone. It still says Insufficient offline map data and no internet connection even when I turn off cellular data while WiFi is working.
Uhh oh! The Reset Network Settings worked perfectly on an old iPhone (with no cellular service) but had no affect on my actual iPhone. It still says Insufficient offline map data and no internet connection even when I turn off cellular data while WiFi is working.
Quote from Guido on 20.04.2024, 09:36Hmmmm. I'm running out of ideas. Try some of the things in this article: https://www.avast.com/c-iphone-not-connecting-to-wifi#:~:text=The%20most%20common%20reasons%20why,to%20increase%20your%20internet%20speed.
Lots of "open doors" and obvious things but a few of them are more "surprising".
Hmmmm. I'm running out of ideas. Try some of the things in this article: https://www.avast.com/c-iphone-not-connecting-to-wifi#:~:text=The%20most%20common%20reasons%20why,to%20increase%20your%20internet%20speed.
Lots of "open doors" and obvious things but a few of them are more "surprising".
