Quote from Guido on 28.03.2020, 06:55

Good idea doing a poll. Whatever the outcome I will have another look at this. It should just work, always! Apologies for the inconvenience!

Quote from Guido on 28.03.2020, 08:03

One follow up question @nezrahm

Just to double check. Did you experience this issue with version 2.2.6 still? I did a bug fix for voice in that update. See here: https://scenic.app/forum/topic/bug-music-in-the-background-low-volume.

Quote from Nezrahm on 28.03.2020, 08:10

Quote from Guido on March 28, 2020, 08:03

Just to double check. Did you experience this issue with version 2.2.6 still? I did a bug fix for voice in that update. See here: https://scenic.app/forum/topic/bug-music-in-the-background-low-volume.

Yes, I should probably have mentioned that. I did a tour yesterday with 2.2.6 and still experienced the issue. Seeing the changelog had my hopes up before the trip but sadly no improvements on my end.

Quote from Guido on 28.03.2020, 08:22

Ok. Thanks 🙁. I’ll have another look

Quote from CB1100_Tom on 06.04.2020, 07:12

Hi Guido,

ich have the same issue too.

I updated to 2.26, have an iPhone 11 pro with the software 13.4. I reinstalled scenic several times, but still the voice guidance stops after three or four advises. Only the re-routing sound appears. No speed-warning, no turn advises.

I just wrote xou a mail about this behaviour.

The 'music-in-background-low-volume' issue is solved wir 2.26. I wanted to sell my Zumo 595 because I really like scenic, but I do need the guiding advises.

Thamks

Thomas

Quote from hesco 2-3 on 06.04.2020, 07:37

@tom_757

 

when you are ready to sell your zumo, I’m interested in seeing your price.

Quote from CB1100_Tom on 06.04.2020, 07:39

Okay, I‘ll let you know.

 

Quote from Guido on 06.04.2020, 10:24

Quote from Tom_757 on April 6, 2020, 07:12

Hi Guido,

ich have the same issue too.

I updated to 2.26, have an iPhone 11 pro with the software 13.4. I reinstalled scenic several times, but still the voice guidance stops after three or four advises. Only the re-routing sound appears. No speed-warning, no turn advises.

I just wrote xou a mail about this behaviour.

The 'music-in-background-low-volume' issue is solved wir 2.26. I wanted to sell my Zumo 595 because I really like scenic, but I do need the guiding advises.

Thamks

Thomas

Thanks Thomas. I'm aware of the problem and that 2.2.6 does not resolve it. Working on a fix as we speak. If you'd like to be a beta tester for this function please send me another email. Btw... installing and reinstalling the app won't help with this problem. It's a bug in the code unfortunately. It really needs an update for it to be fixed.

Quote from CB1100_Tom on 06.04.2020, 11:37

Hi Guido,

thanks for the offer. I‘d be glad to be a Beta-tester for you.

😃

Quote from dogboy on 08.04.2020, 12:19

Hi, Guido.  Not sure if you are getting my feedback through the TestFlight app.  Version 2.2.7b2 has not corrected any of the audio issues for me.  Volume still drops and does not come back, or sometimes the music will stop entirely.  The only time the volume comes back up is if (1) my phone rings for a moment or (2) a recalculation cycle starts --- and even then, not always.

Quote from Guido on 08.04.2020, 12:26

I did not see it but have received similar feedback. Working on it as we speak. Did you get the email to all beta testers? In there I ask for feedback to be emailed to me? Might have ended up in spam folder. Sender is ‘Scenic Beta’ (scenic@scenicappnewsletter.space)

Quote from wff on 11.04.2020, 00:30

Hello,

I am also experiencing this issue. It always works to begin with, but after a few minutes the voice just stops, both giving directions and speed warnings.

The workaround is to kill the app and when it restarts, resume, but that’s a pain when riding.

I was wondering whether it’s because I was using an enhanced voice from iOS (kate).  Will try the default (martha) on my next ride. Will also disable the speed warnings in case that is interfering.

I am new to the app and really like it. So hoping to get a resolution to the voice issue.

Br,

wff

Quote from Guido on 11.04.2020, 06:20

Hi Everyone,

just wanted to give you a quick update. So, there is currently a bug in the app that could cause voice instructions to stop playing after a while. This issue has top priority and I’m working with the Beta Testers to get this fixed as soon as possible. We are close to a fix and I’m hoping to release an update by next weekend. It’s all a bit slower currently because ‘going out for a test ride’ is not as easy these days, so bug fix cycles are longer.

Im keeping the support article on this subject up to date so best is to check there too: https://scenic.app/knowledge-base/no-voice-guidance-instructions/

Apologies for this guys!!! Stay safe,

Guido

Quote from Sigop on 18.04.2020, 09:16

Preliminarily looks like 2.2.7 fixed the audio bug.

1.  Noticed that within 24 hours of your release of 2.2.7 the APP store did not show the need to download as an update.  Your notes pointed me to it.  Likely fixed and updating by now.
2. Tested this morning.  Well done.
   1. First a programmed route which I followed--audio directions stayed on all the way.
   2. Next, deviated from planned route.  Have auto recalculate set, not back to starting point.  It recalced and audio directions followed and provided through end of multiple re-routes.
   3. Finally, ran route with music on (Pandora) and changing directions while traveling.  Music diminished in volume, Scenic directions were given, and music returned to prior volume. All audio worked all the way through the ride.
3. I'd say FIXED.  Well done Guido.

Thank you.

Jim

 

Quote from Guido on 18.04.2020, 09:35

Great to hear. Thanks Jim!

Quote from drbarryc on 26.04.2020, 13:32

Hello,

I just downloaded the Scenic app and running 2.2.7 and used it for the first time. After the first few voice guidance directions it stopped working. this occurred throughout the riding day. Is seemed to cut out after I was using intercom and when switching music stations. I was hands free using my Cardo Freecom 4 unit. I am set on device default. Using a iphone 6.

Thank you

Quote from Guido on 26.04.2020, 13:38

Quote from drbarryc on April 26, 2020, 13:32

Hello,

I just downloaded the Scenic app and running 2.2.7 and used it for the first time. After the first few voice guidance directions it stopped working. this occurred throughout the riding day. Is seemed to cut out after I was using intercom and when switching music stations. I was hands free using my Cardo Freecom 4 unit. I am set on device default. Using a iphone 6.

Thank you

Could you post or send me (using email me button at bottom of support page) a screenshot of your Settings > Sound & Haptics settings? Then I'll have a detailed look. Thanks!

Quote from CB1100_Tom on 26.04.2020, 13:46

Hi,

I suppose the Problem is the old device, iPhone 6 . This device doesn‘t have IOS 13.x

it‘s not able to upgrade  to IOS 13.x

Greets

Tom

Quote from Guido on 26.04.2020, 13:48

It should just work with iOS12 too, but this helps for my analyses. I will take a further look at this in the coming week! What is your setting for 'Voice Output'? (Settings > Sounds & Haptics > Voice Output). ?

Quote from Sigop on 26.04.2020, 19:09

New Input:

Was working fine but now discovered the voice guidance cuts out when I am on SENA intercom with my 2-up.  I broke the intercom off and the voice prompt came back on with no intervention by me.  Intercom back on and voice prompt gone.

I-phone 7 plus latest release of Scenic. Is this a SENA SMH10R settings priority problem or is there a setting in Scenic for me.

Thanks.

Quote from Guido on 27.04.2020, 07:49

Quote from Sigop on April 26, 2020, 19:09

New Input:

Was working fine but now discovered the voice guidance cuts out when I am on SENA intercom with my 2-up.  I broke the intercom off and the voice prompt came back on with no intervention by me.  Intercom back on and voice prompt gone.

I-phone 7 plus latest release of Scenic. Is this a SENA SMH10R settings priority problem or is there a setting in Scenic for me.

Thanks.

I think it's both a SENA priority and a Scenic issue at the moment. This is the SENA priority according to the manual:

Scenic, when Settings > Sound & Haptics > Voice Output, is set to 'Device Default' is playing the instructions as music... thus lower priority than intercom. By choosing 'as Phonecall (HFP)' as output, the voice instructions will interrupt the intercom. You can give it a try... however... this is where the issue it at the moment (v2.2.7). Working on an update now to resolve this. Will hopefully have that ready by end of this week.

Quote from Sigop on 27.04.2020, 08:45

Makes sense and will try. Thanks Guido.

J

Quote from drbarryc on 03.05.2020, 18:00

Quote from drbarryc on April 26, 2020, 13:32

Hello,

I just downloaded the Scenic app and running 2.2.7 and used it for the first time. After the first few voice guidance directions it stopped working. this occurred throughout the riding day. Is seemed to cut out after I was using intercom and when switching music stations. I was hands free using my Cardo Freecom 4 unit. I am set on device default. Using a iphone 6.

Thank you

Update. I used the app today for a long ride. The voice guidance worked fine. The guidance worked well with music as well. The guidance stayed with me all day. Thanks

Quote from Nezrahm on 08.05.2020, 07:45

I have tested the 2.2.8 version some now and it does seem to work a lot better, nice!

It's not perfect though, it still happens for me that the voice guidance suddenly just dies, all the while music is playing as normal. Haven't been able to pinpoint when this happens. 🙁

For what it's worth I'm used a Cardo unit and also have an Apple Watch witch might interfere I guess. I have always left "Voice Output" to "Device Default", should I be using something else for a more stable experience?

 

Quote from Guido on 08.05.2020, 08:17

You could try ‘as phone call’ but sound quality will be poorer and transitions from music to voice instruction will not be as smooth.

Meanwhile I’ll collect more feedback on this to see why this is happening. Have not had any other issues reported to me on 2.2.8.

Quote from hesco 2-3 on 08.05.2020, 08:19

I took a 222 mile trip yesterday and it worked great.  I had the voice output set to as a phone call at first.  It was a very clunky transition from music to voice guidance, so I switched it back to the default and it worked flawlessly.  Even when the speed limit audible warning would go off, it would return the music to original level.  I have a Sena 10s and using the 2.2.8 version.

As far as I am concerned, this is fixed for me!

Quote from CB1100_Tom on 08.05.2020, 10:10

Hi,

I also have an Apple Watch 4 with LTE and I use an iPhone 11 Pro and no problems since 2.2.8(beta 4). As a Bluetooth device I‘m using Sena 10U. No interference coming  up.

Everything works fine now.

Regards

Thomas

Quote from Nezrahm on 16.05.2020, 07:25

I have to agree that the voice guidance is good now and the general problem is definitely solved.

What I'm experiencing now on a couple of occasions seems to be a much more specific bug. I'm generally using the dynamically generated round trips and I have detour behaviour set to recalculate. I'm not sure what the bug is and under what conditions it actually triggers but that's my setup. The voice sometimes, quite rarely, just gives up and it seems to be while it's trying to come up with a detour/recalculation. The map still shows a route, I just don't get any more voice guides.

Quote from tragicallynuts on 16.05.2020, 08:47

Running 2.2.8 and voice refuses to work. Thought maybe it was my Sena but I ran the following setup

phone only/speaker

voice for one credit

still no luck so I removed and reinstalled app. Completely default setup and still no voice.

Quote from Guido on 16.05.2020, 08:59

@tragicallynuts, have you gone through possible causes here: https://scenic.app/knowledge-base/no-voice-guidance-instructions/ ?

If none of this helps could you let me know when are you powering up the Sena? Is that before or after you tapped the ‘start’ button? Perhaps you could give both a try, completely closing scenic through the app switcher between the tries? (Have topped you up to 25 credits so you can try more times)

if that also doesn’t seem to work let me know and I’ll give you premium for a week so you can try with that.

also, seems to be something wrong with the picture you uploaded. I guess it’s a screenshot of your sound & haptics settings? Could you upload again please?

sorry about all this. Will get to the bottom of it!

Quote from Guido on 16.05.2020, 09:04

@nezrahm

Definitely  something not ok. I’ll have a look at that. Where do you generate the round trip? In start screen or in route editor through routes tab?

Meanwhile you could try ‘Go Back’ as detour behavior. That might make a difference as that generally has faster recalculation.

Quote from tragicallynuts on 16.05.2020, 09:14

Tried setting a finish location and generating a route. Also tried the detour just now. Something I noticed is that when I adjust the volume there is no count down. I see there’s a message about adjusting the volume using hardware buttons during countdown.

One more thing, I do hear the beeping and other sound effects.

Quote from Guido on 16.05.2020, 09:38

Quote from tragicallynuts on May 16, 2020, 09:14

Tried setting a finish location and generating a route. Also tried the detour just now. Something I noticed is that when I adjust the volume there is no count down. I see there’s a message about adjusting the volume using hardware buttons during countdown.

One more thing, I do hear the beeping and other sound effects.

Ok thanks. Could you try this please now? Sorry for all the work: If none of this helps could you let me know when are you powering up the Sena? Is that before or after you tapped the ‘start’ button? Perhaps you could give both a try, completely closing scenic through the app switcher between the tries? (Have topped you up to 25 credits so you can try more times)

Quote from Nezrahm on 16.05.2020, 09:48

Quote from Guido on May 16, 2020, 09:04

Definitely  something not ok. I’ll have a look at that. Where do you generate the round trip? In start screen or in route editor through routes tab?

Meanwhile you could try ‘Go Back’ as detour behavior. That might make a difference as that generally has faster recalculation.

I generate it from the start screen. I wasn't even aware that it could be done from the route editor until you mentioned it in another post, some days ago.

I can try with the different detour behaviour. The reason I had it chosen is because the generated trips sometimes try and take you down private roads (not your fault I assume, depends on the map provider).

Quote from tragicallynuts on 16.05.2020, 09:49

In most cases I setup and activate the gps before turning on the Sena. All the testing I’m doing today is with just the phone. No Bluetooth.

 

Quote from Guido on 16.05.2020, 09:58

Quote from tragicallynuts on May 16, 2020, 09:49

In most cases I setup and activate the gps before turning on the Sena. All the testing I’m doing today is with just the phone. No Bluetooth.

 

Ok. Have given you premium for a week. Do a pull-to-refresh in the me tab to activate it. See if that makes a difference voice wise?

Quote from tragicallynuts on 16.05.2020, 10:15

Ha and immediately voice starts working ;). Thanks I’ll give it a try

Quote from Guido on 16.05.2020, 10:24

Quote from tragicallynuts on May 16, 2020, 10:15

Ha and immediately voice starts working ;). Thanks I’ll give it a try

Wow... OK. If that's really the reason then that's a big bug. If this is really the cause I would have expected more feedback about this, but I guess it's still possible. In any case, happy it's working now for you. I'll go through the code in the coming week and do some more testing myself to see if I can find and fix it for the upcoming update. Thanks for your help and patience!

Quote from Guido on 16.05.2020, 10:30

@nezrahm Could you tell me your Scenic nickname please? I tried to find if you were premium. Are you? Might be dealing with related problem to tragicallynuts here.

Quote from Nezrahm on 16.05.2020, 10:57

Quote from Guido on May 16, 2020, 10:30

@nezrahm Could you tell me your Scenic nickname please? I tried to find if you were premium. Are you? Might be dealing with related problem to tragicallynuts here.

JackE, and yes I am/have. I would assume that my email would connect the accounts, maybe I used different ones.

Quote from tragicallynuts on 16.05.2020, 11:06

Just emailed you if you want to read what I may have found

Quote from CB1100_Tom on 16.05.2020, 12:14

Guido,

could the enhanced voice Ava have something to do with the problem of tragicullynuts?

i know that enhanced or individual voices sometimes cause problems. I had that with riser.

cheers

Thomas

Quote from Guido on 16.05.2020, 12:51

Quote from Tom_757 on May 16, 2020, 12:14

Guido,

could the enhanced voice Ava have something to do with the problem of tragicullynuts?

i know that enhanced or individual voices sometimes cause problems. I had that with riser.

cheers

Thomas

Could be, but I honestly doubt it. It's also not to do with being premium or not (I think that might have been a coincidence. I could not reproduce that at least. I got voice no matter I was premium or I was using a credit.

@tragicallynuts... have you tried all things mentioned in the link I posted earlier? (changing voice is one of them)

Quote from tragicallynuts on 16.05.2020, 13:02

Yes. I tried everything.   I’ll take a short trip tomorrow and test if the voice remains or any other issues pop up. I’m thinking it’s all good now

Quote from LePaon on 21.05.2020, 11:17

After having this problem too the last 3 rides i decided to register on the forum.

App 2.2.8, recalculate route, sound via earphones. After disabeling and enabeling voice the voice is back but not today after the second time.

Quote from LePaon on 31.05.2020, 14:01

After a short stop in “Vlimmeren” voice for navigation stopped but when speeding the warning voice worked. After disabling and enabling the navigation voice was back but not for long. Taking a few other roads for taking a shortcut there was no more guidance only warning when speeding.

Phone locked, back to previous waypoint.

Everything worked fine until the stop, after that it was over.https://scenicapp.space/ride/vVGjlJHL

Quote from Guido on 31.05.2020, 14:12

Hi @lepaon,

Could you tell me a bit more about your setup? Hopefully that will help me solve this problem. Specifically...

1. Could you send a screenshot of your Sound & Haptics settings?
2. Are you using a com set or bluetooth headphones or cabled headphones? If so, which one?
3. Are you using Scenic in foreground or background?
4. Are you premium, or are you paying with credit each time to get voice guidance?
5. Did you manually pause the trip at the stop (used te pause button)? Or was it auto-paused?
6. Did you go inside during the stop? Did you leave Scenic running?

Sorry for all the questions. I've already made some changes to voice for the upcoming update, but want to make sure I've covered all scenarios now.

Best regards,

Guido

Quote from LePaon on 31.05.2020, 14:23

1 foto 1

2 cabled headphones. Apple earbuds lightning connection this time. Previous 3,5mm jack

3 background this time. Screen locked until starting after stop to look what direction to start.

4 credits

5 auto pause

6 no and yes. It was near a graveyard but being a adult i’m sure it doesn’t have an impact 🙂 ,scenic during te stop still in the background.

foto 2 setup for navigation and registration.

intended route:
https://scenicapp.space/route/mbJJjavl

Quote from Guido on 31.05.2020, 14:27

@lepaon One more question...does Scenic have 'Always' location access?