Scenic won't load...
Quote from evan3161 on 06.09.2022, 02:48I recently completed 14 days of touring in Italy, Switzerland and France using routes that I planned on Kurviger and imported into Scenic. Predictably, on a number of occasions, I had to deviate from the indicated route. All routes were saved as ridden - a great capability. All in all, Scenic worked very well and at the time I was able to review the routes as ridden.
Now when I come to load the app to review these rides, Scenic will not load properly. It starts its load but after a second reverts to the home screen [video width="380" height="648" mp4="https://scenic.app/wp-content/uploads/Scenic-will-not-load.mp4"][/video]
Ordinarily, I would delete and reinstall the app to correct this, as per the Apple Help for this issue, but I do not want to loose my saved files.
Any suggestions?
I recently completed 14 days of touring in Italy, Switzerland and France using routes that I planned on Kurviger and imported into Scenic. Predictably, on a number of occasions, I had to deviate from the indicated route. All routes were saved as ridden - a great capability. All in all, Scenic worked very well and at the time I was able to review the routes as ridden.
Now when I come to load the app to review these rides, Scenic will not load properly. It starts its load but after a second reverts to the home screen [video width="380" height="648" mp4="https://scenic.app/wp-content/uploads/Scenic-will-not-load.mp4"][/video]
Ordinarily, I would delete and reinstall the app to correct this, as per the Apple Help for this issue, but I do not want to loose my saved files.
Any suggestions?
Quote from Guido on 06.09.2022, 07:00Reasons can vary as to why this happens. The only way to resolve this is to delete the app and reinstall it I’m afraid.
I can check the server first to see what rides and routes are stored there (those rides and routes are safe). To do that, could you send me a direct email, mentioning your Scenic nickname, and I’ll reply to that email with a list of all your rides and routes on the Scenic server, so you can check.
To email me, use the ‘email me’ button at the bottom of the help page.
Reasons can vary as to why this happens. The only way to resolve this is to delete the app and reinstall it I’m afraid.
I can check the server first to see what rides and routes are stored there (those rides and routes are safe). To do that, could you send me a direct email, mentioning your Scenic nickname, and I’ll reply to that email with a list of all your rides and routes on the Scenic server, so you can check.
To email me, use the ‘email me’ button at the bottom of the help page.
