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Scenic iPad version on MacOS keep saying my email/password combination is incorrect after crash

I installed the Scenic app (The iPad version) on my MacBook which I've freshly re-installed.

At first startup, it asked me to either register or log in, which I successfully did, so I'm 100% sure I'm using the correct email account and password. It then briefly flashed that it was downloading the base map, and then crashed. When I started it up again, I immediately got the "authentication failed" prompt (not the register/login screen) as on the attached screenshot, but when I enter the exact same email and password as before, I get a message saying that authentication failed and the email/password combination is incorrect. I'm 1000% sure that I am using the correct email and password.

After that authentication failed message, there's nothing I can do with the app except quit it. The app window appears but doesn't respond to clicks.

I've tried uninstalling the app and re-installing it, (both in the traditional way of dragging it to the bin, and a 2nd time using a "cleaner" app), but the result is always the same: that "authentication failed" screen comes up at first start after a fresh installation, so something must be staying behind when I remove the app.

Help! Now I can't use Scenic on my MacBook anymore. How can I make it start again like it did the first time (with the register/login screen)?

Hi Patrick,

Do you still have a working Scenic on your iOS device? If so, try resetting your password there (tap profile pic in side menu > scroll down to account actions sections > change password). And, after having gone through the reset process, try authenticating with that new password on your MacBook.

If that doesn't solve it for you, please send me a direct email (use the 'email me' button at the bottom of the help page), mentioning your Scenic nickname.

Sorry for this.

Cheers,
Guido

If you're enjoying Scenic and are happy with the support, please leave a nice rating in the App Store. It would mean a lot to me ❤️