Purchased maps not appearing on one device

#1 · 03.09.2023, 21:47

Hi Guido,

Some of my recently purchased maps are not showing up on one of my devices. I use an older iPhone 6S without a SIM to navigate (i.e., vibrate on the bike), and all 31 purchased maps appear there. When I log onto scenic on my iPhone 12 though (I like to do my planning on that one), it only shows that I’ve purchased 25 maps for offline use. I’ve logged out and back into the iPhone 12, but no change. Any advice?

#2 · 03.09.2023, 22:05

What is your Scenic nickname?

If you're enjoying Scenic and are happy with the support, please leave a nice rating in the App Store. It would mean a lot to me ❤️

#3 · 03.09.2023, 23:37

Gsweasel

#4 · 04.09.2023, 08:23

Hi Mark,

I’ve increased your credits so that you can purchase the maps in question again on your other phone.

Let me know if the problem re-occurs.

best regards,

guido

If you're enjoying Scenic and are happy with the support, please leave a nice rating in the App Store. It would mean a lot to me ❤️

#5 · 04.09.2023, 09:44

Thank you very much Guido - much appreciated. The old phone is not waterproof and sometimes I also need to use the new one to navigate when it’s wet. Thanks again.
Mark