no voice commands
Quote from Deleted user on 25.07.2022, 14:28No voice commands, tried everything from the troubleshooting.
My bluetooth works, i can do a telephone conversation. When i downloaded a new voice, i get the welcome message. But that's it,
no navigation voice commands from the scenic app on my bluetooth, only on my phone(s). I have an old Iphone 5s and a Iphone 13 mini.
Thanks in advance.
No voice commands, tried everything from the troubleshooting.
My bluetooth works, i can do a telephone conversation. When i downloaded a new voice, i get the welcome message. But that's it,
no navigation voice commands from the scenic app on my bluetooth, only on my phone(s). I have an old Iphone 5s and a Iphone 13 mini.
Thanks in advance.
Quote from Guido on 25.07.2022, 15:31On what phone is it not working?
I'm asking because the 5s can not run Scenic 3, so you'll have Scenic 2 there. They audio engines are different between the versions.
I can see that you have premium in the system, but is it registered on both devices (sometimes the syncing goes wrong)? In Scenic 3 (your iPhone 13) you can see your premium status by tapping the profile pic in the side menu and opening the 'Premium & Offline Maps' section. In Scenic 2 (your iPhone 5s) you can see this by going to the 'Me' tab and opening the Premium & Offline Maps section.
And... just to double check (sorry).. .you checked all things here? https://scenic.app/help/no-voice-guidance-instructions/
Best regards,
Guido
On what phone is it not working?
I'm asking because the 5s can not run Scenic 3, so you'll have Scenic 2 there. They audio engines are different between the versions.
I can see that you have premium in the system, but is it registered on both devices (sometimes the syncing goes wrong)? In Scenic 3 (your iPhone 13) you can see your premium status by tapping the profile pic in the side menu and opening the 'Premium & Offline Maps' section. In Scenic 2 (your iPhone 5s) you can see this by going to the 'Me' tab and opening the Premium & Offline Maps section.
And... just to double check (sorry).. .you checked all things here? https://scenic.app/help/no-voice-guidance-instructions/
Best regards,
Guido
Quote from Deleted user on 26.07.2022, 03:11Hey Guido,
Thanks for answering so fast : ).
It's not working with both phones, though it worked in the past (sometimes). The 5s has the scenic 2 version, i'm registered on both devices. I already tried all the troubleshooting at https://scenic.app/help/no-voice-guidance-instructions/ ; ), and it still won't work. So now i'm thinking maybe it's my bluetooth device? But that's strange because then i should not get the welcome message when i install a new language, or i wouldn't be able to do a phone conversation. Any ideas?
Best regards,
Willem
Hey Guido,
Thanks for answering so fast : ).
It's not working with both phones, though it worked in the past (sometimes). The 5s has the scenic 2 version, i'm registered on both devices. I already tried all the troubleshooting at https://scenic.app/help/no-voice-guidance-instructions/ ; ), and it still won't work. So now i'm thinking maybe it's my bluetooth device? But that's strange because then i should not get the welcome message when i install a new language, or i wouldn't be able to do a phone conversation. Any ideas?
Best regards,
Willem
Quote from Guido on 26.07.2022, 05:22Hi Willem,
Strange that it’s not working with both your phones, with both versions of Scenic. And indeed strange that the welcome message does play (welcome message only plays for Scenic 2 b.t.w. Scenic 3 does not play any welcome message). Also strange that it ‘sometimes’ worked in the past.
A few more troubleshooting steps & follow up questions if you don’t mind.
- What Bluetooth device do you have? / What is your sound setup?
- Is the iPhone screen on during navigation? Or iPhone locked and in your pocket or stored? (If locked, does Scenic have ‘always’ location access?
- Did you verify your premium status on both devices like mentioned in my previous message? (Even though you are logged in, a syncing issue could cause your premium status not to have transferred to that device.
- can you send me a screenshot of your sound & haptics settings in Scenic on both devices? (Use the ‘add media’ button on the forum editor)
- Since a phonecall does work, you could try changing the voice output to ‘as phone call (HFP)’
- Are you getting turn instructions on the screen (big turn arrow top left)? Perhaps also send me a screenshot of your screen just before and just after tapping the ‘start navigation’ button
- Could you give me a name of a route where you don’t get turn by turn instructions for? (Are you sure it’s not a track? As tracks don’t get turn by turn instructions… only routes do). Or does it also happen if you are just entering a random location?
Sorry for all the questions… but we’ll get to the bottom of this!
Hi Willem,
Strange that it’s not working with both your phones, with both versions of Scenic. And indeed strange that the welcome message does play (welcome message only plays for Scenic 2 b.t.w. Scenic 3 does not play any welcome message). Also strange that it ‘sometimes’ worked in the past.
A few more troubleshooting steps & follow up questions if you don’t mind.
- What Bluetooth device do you have? / What is your sound setup?
- Is the iPhone screen on during navigation? Or iPhone locked and in your pocket or stored? (If locked, does Scenic have ‘always’ location access?
- Did you verify your premium status on both devices like mentioned in my previous message? (Even though you are logged in, a syncing issue could cause your premium status not to have transferred to that device.
- can you send me a screenshot of your sound & haptics settings in Scenic on both devices? (Use the ‘add media’ button on the forum editor)
- Since a phonecall does work, you could try changing the voice output to ‘as phone call (HFP)’
- Are you getting turn instructions on the screen (big turn arrow top left)? Perhaps also send me a screenshot of your screen just before and just after tapping the ‘start navigation’ button
- Could you give me a name of a route where you don’t get turn by turn instructions for? (Are you sure it’s not a track? As tracks don’t get turn by turn instructions… only routes do). Or does it also happen if you are just entering a random location?
Sorry for all the questions… but we’ll get to the bottom of this!
Quote from Deleted user on 26.07.2022, 06:02Hey Guido,
I tried it with a cheap bluetooth device of a friend, and it worked instantly. So, i think it has nothing to do with scenic but with my bluetooth device. It's a Cardo Scala Rider, but it's more than 10 years old, so i think that's the problem. Going to the shop now to buy an new one, i'll let you know later today or tomorrow if that's the solution, but i think so : ).
I will answer your questions very short:
bleutooth device: scala rider (old)
iphone screen is on
premium status ok
voice output as HFP (phone call): tried it, didn't work
instructions on screen: yes.
Hey Guido,
I tried it with a cheap bluetooth device of a friend, and it worked instantly. So, i think it has nothing to do with scenic but with my bluetooth device. It's a Cardo Scala Rider, but it's more than 10 years old, so i think that's the problem. Going to the shop now to buy an new one, i'll let you know later today or tomorrow if that's the solution, but i think so : ).
I will answer your questions very short:
bleutooth device: scala rider (old)
iphone screen is on
premium status ok
voice output as HFP (phone call): tried it, didn't work
instructions on screen: yes.
Quote from Guido on 26.07.2022, 07:43Ok. Let me know how it goes with the new headset.
Ok. Let me know how it goes with the new headset.
Quote from Deleted user on 28.07.2022, 12:50Hello Guido,
Just got my new Sena 10s headset and it works perfectly : ), so the problem was definitely with my old (!) Scala Rider.
Thanks for the quick help, your helpdesk service is super!!!
Kind regards,
Willem
Hello Guido,
Just got my new Sena 10s headset and it works perfectly : ), so the problem was definitely with my old (!) Scala Rider.
Thanks for the quick help, your helpdesk service is super!!!
Kind regards,
Willem
Quote from Guido on 28.07.2022, 14:17Awesome. Happy you got it working (and that it wasn’t Scenic 🙂)
Awesome. Happy you got it working (and that it wasn’t Scenic 🙂)
