Quote from Guido on 04.07.2022, 14:15

It could be a syncing issue? Are you using Scenic on multiple devices? Did you change anything in your account data recently, like region, buy an offline map, bought credits? And sorry, but I have to ask... are you sure it was 109222 and not 106222? That would make a lot more sense and would be in line with he 2 rides / 200km you did.

Quote from satmax on 05.07.2022, 00:31

I had a screenshot (Sunday, 20:08 MEZ). Sometimes I use my tablet to create a route, but I drive only with my iPhone, one device. Yes, for my trip to USA I buy some cards. Maybe a few days ago I switch the region short to USA (to verify my ranking with me brother….) only for a 2-3 minutes.

Quote from Guido on 05.07.2022, 08:57

OK. Corrected it. You should now have 109,521 points. (That's including the 2 rides day before yesterday and the short ride you did today).

Probably the points were not yet updated on your iPad, but than the region switching caused those 'unuqdated' points to sync to the server. I'll see if I can make this more robust. Sorry for the inconvenience.

 

 

Quote from satmax on 05.07.2022, 11:23

Thx Guido! Is not a big problem!
but, in top 10 now I had 109521, in my profile I had   106781… ?

Quote from satmax on 05.07.2022, 11:48

After a short ride I lost my points again 😉 now I had only 106831.

Quote from Wesco1966 on 05.07.2022, 11:54

you may have been driving backwards

Quote from Guido on 05.07.2022, 11:55

OK. Corrected again. Before you do anything else in Scenic, go to your profile screen and do a 'pull-to-refresh' there. That should sync the no of points on the server with your local points.

Quote from Guido on 05.07.2022, 11:56

Quote from Wesco1966 on 05.07.2022, 11:54

you may have been driving backwards

🤣

Quote from satmax on 05.07.2022, 11:59

Pull request does not work on iPhone. I also closed Scenic and start again, also pull request 106831, in top 10: 109571

Quote from Guido on 05.07.2022, 12:09

Quote from satmax on 05.07.2022, 11:59

Pull request does not work on iPhone. I also closed Scenic and start again, also pull request 106831, in top 10: 109571

Could yo try again? Forgot to reset the date with the change

Quote from satmax on 05.07.2022, 13:30

Now it looks all fine, many thanks Guido!

Quote from Dconde on 07.09.2022, 08:35

I went from 117k to 114k. Not getting points for my rides?

Quote from Guido on 07.09.2022, 08:53

It's probably due to the same issue as satmax experienced. A syncing issue. Are you using Scenic on multiple devices?
I have corrected your points based on your recent rides. If you tap the profile picture in the side menu and then do a pull to refresh you should see the correction.

Apologies for the inconvenience.

Best regards,
Guido

P.S. If not already on the latest Scenic version (v3.14, v3.15 to be released soon), please update through the App Store: https://apps.apple.com/app/id1089668246

Quote from OMR on 05.05.2023, 23:12

Hi Guido

Yesterday i had the same problem... i started with 28681 points... after a ride of about 125km i had 24872 points.

I use 2 devices ... the first for Navigation and the second only for "Record Ride"

Yesterday i used the "Navigation Device" and i think it was not synced to the server and overwrite the points 🙁

thanks for help

Quote from Guido on 09.05.2023, 12:25

Yes. The not syncing is very likely the reason. To prevent this from happening in the future, I recommend, if you have a connection, to sync your device before you leave for a ride. Otherwise it will still have the 'old' number of points on the device, and sum the points for the new ride with that old number of points.

Also, what Scenic version are you one? I recommend to update to the latest version (v3.19) on all your devices.

Meanwhile I can correct this for you. What is your Scenic nickname?

 

Quote from OMR on 10.05.2023, 12:10

Hi Guido

Sorry for the late answer but i had a long ride today

I have on both devices the latest version. I think it was my mistake... my navigation device has no sim card, i use it only for navigation and i forgot the sync when i had wlan connection.

My scenic name is " Old Man Riding "

thanks a lot

Quote from Guido on 10.05.2023, 12:37

I have corrected now, also taking into account the rides you logged today.

Apologies for the inconvenience and best regards,

Guido