Log in issues on iPad and MacOS M1
Quote from Paco on 17.04.2023, 06:17Hi fellow Scenic riders,
I have recently re-loaded my iPad and also discovered that I can load the iPad version to my MacBook Air M1. So I am now trying to set up Scenic on those two devices, while I am already running it on three iPhones.
While my email/password combination works perfectly fine on my three iPhones, any attempt to log in to the iPad or MacOS versions results in the error message "Authentication Failed", then on both the iPad and the MacBook the application exists (crashes). And yes I AM sure that I type in the password correctly on iPad and Mac, in fact I copy/paste it to avoid any typo. Any ideas?
Thanks!!
Hi fellow Scenic riders,
I have recently re-loaded my iPad and also discovered that I can load the iPad version to my MacBook Air M1. So I am now trying to set up Scenic on those two devices, while I am already running it on three iPhones.
While my email/password combination works perfectly fine on my three iPhones, any attempt to log in to the iPad or MacOS versions results in the error message "Authentication Failed", then on both the iPad and the MacBook the application exists (crashes). And yes I AM sure that I type in the password correctly on iPad and Mac, in fact I copy/paste it to avoid any typo. Any ideas?
Thanks!!
Quote from Guido on 17.04.2023, 06:43Hi Paco,
I will need to investigate this. Did you recently try to login on an iPhone? Or were you already logged in there for some time?
Can you send me a direct email (use email button at bottom of help page) mentioning your Scenic nickname?
Best regards,
Guido
Hi Paco,
I will need to investigate this. Did you recently try to login on an iPhone? Or were you already logged in there for some time?
Can you send me a direct email (use email button at bottom of help page) mentioning your Scenic nickname?
Best regards,
Guido
Quote from JoKatz on 24.02.2024, 09:35Same Issue to me,
login on Ipad App is not possible with the same credentials that actually work on my iphone App and on the Web App for GPX import.
Same Issue to me,
login on Ipad App is not possible with the same credentials that actually work on my iphone App and on the Web App for GPX import.
Quote from Guido on 24.02.2024, 10:32Very strange. Please make sure you are typing email and password correct. No spaces at the end, email in all lowercase, capslock off etc.
If you can't get it to work, please send me a direct email through the email me button at the bottom of the help page.
Very strange. Please make sure you are typing email and password correct. No spaces at the end, email in all lowercase, capslock off etc.
If you can't get it to work, please send me a direct email through the email me button at the bottom of the help page.
Quote from Karlchen on 25.02.2024, 00:33Guten Morgen zusammen,
mein iPhone so wie mein iPad laufen beide ohne Probleme. So wie 3,51, 3,52 und 3,53 musste ich mich nicht neu anmelden.
Beide laufen wie immer.
Beste Grüße
Karlchen
Guten Morgen zusammen,
mein iPhone so wie mein iPad laufen beide ohne Probleme. So wie 3,51, 3,52 und 3,53 musste ich mich nicht neu anmelden.
Beide laufen wie immer.
Beste Grüße
Karlchen
Quote from ThomasF1992 on 22.09.2024, 02:29Hello everybody,
I have the same issue, I copy mail and password and log in to scenic web - no problem. I use the same mail and password and enter them in the scenic Mac app - "Wrong E-Mail/Password combination".
Was anyone ever able to resolve this problem?
Best regards,
Thomas
Hello everybody,
I have the same issue, I copy mail and password and log in to scenic web - no problem. I use the same mail and password and enter them in the scenic Mac app - "Wrong E-Mail/Password combination".
Was anyone ever able to resolve this problem?
Best regards,
Thomas
Quote from HighPeakRider on 22.09.2024, 06:57I wonder what versions of Apple OS people with issues are running, I've upgraded all mine and not currently seeing any issues.
Iphone 15, iPad Pro none M series and M1 Mac Air.
I wonder what versions of Apple OS people with issues are running, I've upgraded all mine and not currently seeing any issues.
Iphone 15, iPad Pro none M series and M1 Mac Air.
Quote from Guido on 22.09.2024, 07:40Quote from ThomasF1992 on 22.09.2024, 02:29Hello everybody,
I have the same issue, I copy mail and password and log in to scenic web - no problem. I use the same mail and password and enter them in the scenic Mac app - "Wrong E-Mail/Password combination".
Was anyone ever able to resolve this problem?
Best regards,
ThomasPlease send me an email mentioning your scenic nickname. Use the email button at the bottom of the help page.
Quote from ThomasF1992 on 22.09.2024, 02:29Hello everybody,
I have the same issue, I copy mail and password and log in to scenic web - no problem. I use the same mail and password and enter them in the scenic Mac app - "Wrong E-Mail/Password combination".
Was anyone ever able to resolve this problem?
Best regards,
Thomas
Please send me an email mentioning your scenic nickname. Use the email button at the bottom of the help page.
Quote from NH Wing on 23.09.2024, 06:32I had the same thing happen my entire account on the forum disappeared. I re-registered with the same login I always used and nick name and it let me back in but all of my post are gone.
This is on a Windows PC not just my Apple products
I had the same thing happen my entire account on the forum disappeared. I re-registered with the same login I always used and nick name and it let me back in but all of my post are gone.
This is on a Windows PC not just my Apple products
Quote from Guido on 23.09.2024, 06:43Quote from NH Wing on 23.09.2024, 06:32I had the same thing happen my entire account on the forum disappeared. I re-registered with the same login I always used and nick name and it let me back in but all of my post are gone.
This is on a Windows PC not just my Apple products
The forum and the app are two different systems. So this is not the same problem as ThomasF1992 had. I’m not sure how your forum account could have been deleted to be honest. This has never happened before. I’ll do some research and get back to you if I can find anything and if possible restore your posts. I do remember posts from you passing by. Sorry for the inconvenience.
Quote from NH Wing on 23.09.2024, 06:32I had the same thing happen my entire account on the forum disappeared. I re-registered with the same login I always used and nick name and it let me back in but all of my post are gone.
This is on a Windows PC not just my Apple products
The forum and the app are two different systems. So this is not the same problem as ThomasF1992 had. I’m not sure how your forum account could have been deleted to be honest. This has never happened before. I’ll do some research and get back to you if I can find anything and if possible restore your posts. I do remember posts from you passing by. Sorry for the inconvenience.
