APPEL HAS CHARGED ANNUAL PREMIUM WHEN I ALWAYS HAVE PREMIUM
Quote from CHEJULIO on 17.02.2023, 02:09I have paid a premium forever and they have charged me an annual premium.
I have NOT wanted to do any business with the appel store in case you had any problems.
Can you tell me how to solve this.
Thank you
I have paid a premium forever and they have charged me an annual premium.
I have NOT wanted to do any business with the appel store in case you had any problems.
Can you tell me how to solve this.
Thank you
Quote from Guido on 17.02.2023, 06:13Sorry about that. When you upgraded to Premium Forever through the Scenic WebApp, there was a message on the website stating that you should manually cancel your yearly subscription. This can only be done by the owner of the Apple ID and can’t be done automatically. You also should have received a reminder email about that.
I'm assuming you missed that message and did not see or receive this email reminder. So now, there are two things you need to do:
First: Cancel your subscription ASAP. So that you are not charged on the next renewal date. Again, only you can do this as the owner of the Apple ID. You can do this through Scenic > Profile Pic Side Menu> Premium & Offline Maps > Change/Cancel Subscription, or you can use this link: https://support.apple.com/en-us/HT202039. You will remain premium forever!
Second (only if you were already charged on auto-renewal after upgrading to Forever): Request a refund from Apple for this year’s charge. You can do this through this link: https://support.apple.com/en-us/HT204084. If, for some reason, Apple does not give you the refund please let me know.
Hope this helps/explains. If not or if you have other questions please let me know. Happy to help.
Best regards and ride safe,
Guido
Sorry about that. When you upgraded to Premium Forever through the Scenic WebApp, there was a message on the website stating that you should manually cancel your yearly subscription. This can only be done by the owner of the Apple ID and can’t be done automatically. You also should have received a reminder email about that.
I'm assuming you missed that message and did not see or receive this email reminder. So now, there are two things you need to do:
First: Cancel your subscription ASAP. So that you are not charged on the next renewal date. Again, only you can do this as the owner of the Apple ID. You can do this through Scenic > Profile Pic Side Menu> Premium & Offline Maps > Change/Cancel Subscription, or you can use this link: https://support.apple.com/en-us/HT202039. You will remain premium forever!
Second (only if you were already charged on auto-renewal after upgrading to Forever): Request a refund from Apple for this year’s charge. You can do this through this link: https://support.apple.com/en-us/HT204084. If, for some reason, Apple does not give you the refund please let me know.
Hope this helps/explains. If not or if you have other questions please let me know. Happy to help.
Best regards and ride safe,
Guido
