3.55 Search Crash
Quote from DarrenS on 17.03.2024, 03:54There seems to be a crash bug in the 3.55
I have replicated the following using the same keywords on the Mac, iPhone 15 Pro, and iPad mini
It seems to crash mainly on adding to 'locations' but most of the time to 'where to' also.
Searching for the following phrase crashes the app : CMC Bikes South Wales , However searching for CMC Bikes on it's own does not.
In add location it seems to quit as soon as you click search; in 'where to' it searches for a few seconds then quits
There seems to be a crash bug in the 3.55
I have replicated the following using the same keywords on the Mac, iPhone 15 Pro, and iPad mini
It seems to crash mainly on adding to 'locations' but most of the time to 'where to' also.
Searching for the following phrase crashes the app : CMC Bikes South Wales , However searching for CMC Bikes on it's own does not.
In add location it seems to quit as soon as you click search; in 'where to' it searches for a few seconds then quits
Quote from Barkinmadd on 17.03.2024, 05:51Confirmed on iPad Pro running iPadOS 17.4 and Scenic 3.55
Weird that I can search for other places without crashing. I tried changing to 'CMC Bikes South Shore' just for fun and it crashed as well.
Cheers
Add - I tried a few other searches such as 'Northern Ontario' and it also crashed using 'Where to'. So it's not just Wales, lol.
I should also add that I didn't see this crash on my iPhone 12 Pro Max with iOS 17.4, Scenic 3.55 using 'Where to'... but it did crash when I tried to add CMC Bikes South Wales as a location. My brain hurts.
Confirmed on iPad Pro running iPadOS 17.4 and Scenic 3.55
Weird that I can search for other places without crashing. I tried changing to 'CMC Bikes South Shore' just for fun and it crashed as well.
Cheers
Add - I tried a few other searches such as 'Northern Ontario' and it also crashed using 'Where to'. So it's not just Wales, lol.
I should also add that I didn't see this crash on my iPhone 12 Pro Max with iOS 17.4, Scenic 3.55 using 'Where to'... but it did crash when I tried to add CMC Bikes South Wales as a location. My brain hurts.
Quote from Guido on 18.03.2024, 08:21Yes. This is really weird.
I'll investigate this week. I'm sure I'll find a hint in the crash reports.
Yes. This is really weird.
I'll investigate this week. I'm sure I'll find a hint in the crash reports.
Quote from Barkinmadd on 18.03.2024, 18:41Good luck, Guido - we're rooting for you 🙂
Good luck, Guido - we're rooting for you 🙂
Quote from Guido on 18.03.2024, 18:42Found the problem. Fix will be in next update. With a bit of luck before the weekend.
Found the problem. Fix will be in next update. With a bit of luck before the weekend.
Quote from Barkinmadd on 19.03.2024, 06:49I knew you would 🙂
I knew you would 🙂
Quote from DarrenS on 28.03.2024, 16:07Got another search area in 3.5.6
Premier Inn Cardiff
Everytime I search for it, scenic crashes. Ok if I use the postcode only, but use the name 'premier inn cardiff' and crash
Beginning to think Scenic does not like me going to Wales 🙂
Seriously though, I have a big 3 week trip coming up soon and it is going to be hard to use scenic if I cannot search and add my hotels and destinations each night as I book them.
Got another search area in 3.5.6
Premier Inn Cardiff
Everytime I search for it, scenic crashes. Ok if I use the postcode only, but use the name 'premier inn cardiff' and crash
Beginning to think Scenic does not like me going to Wales 🙂
Seriously though, I have a big 3 week trip coming up soon and it is going to be hard to use scenic if I cannot search and add my hotels and destinations each night as I book them.
Quote from Guido on 28.03.2024, 16:113.57 is currently awaiting Apple approval. This contains, what I believe is a full fix for this bug. Typically Apple approves within a day, but now with Easter holidays it might take a bit longer. I will post here once 3.57 has been approved and is available in the App Store.
3.57 is currently awaiting Apple approval. This contains, what I believe is a full fix for this bug. Typically Apple approves within a day, but now with Easter holidays it might take a bit longer. I will post here once 3.57 has been approved and is available in the App Store.
Quote from Darth_Fazer on 29.03.2024, 04:42It also crashes when pasting an adress from Google maps, but I hope Guide did fix that whole things by now.
BR
Mario
It also crashes when pasting an adress from Google maps, but I hope Guide did fix that whole things by now.
BR
Mario
Quote from justjoheinz on 01.04.2024, 15:29Unfortunately 3.57 (1) as Desktop edition, did not seem seem to fix the problem. My search query which crashes is "Waltershofer Damm".
Unfortunately 3.57 (1) as Desktop edition, did not seem seem to fix the problem. My search query which crashes is "Waltershofer Damm".
Quote from Guido on 01.04.2024, 19:22Very strange. Don't really understand, because I've not been able to reproduce this anymore. 🤔. I'll have yet another look. Thanks for the report and apologies for this.
Very strange. Don't really understand, because I've not been able to reproduce this anymore. 🤔. I'll have yet another look. Thanks for the report and apologies for this.
Quote from Ernst on 02.04.2024, 00:05Quote from justjoheinz on 01.04.2024, 15:29Unfortunately 3.57 (1) as Desktop edition, did not seem seem to fix the problem. My search query which crashes is "Waltershofer Damm".
I tested this on my MacBook Air M2 with 3.57 (1): no crash.
Quote from justjoheinz on 01.04.2024, 15:29Unfortunately 3.57 (1) as Desktop edition, did not seem seem to fix the problem. My search query which crashes is "Waltershofer Damm".
I tested this on my MacBook Air M2 with 3.57 (1): no crash.
Quote from DarrenS on 02.04.2024, 10:13Does not crash for me if I copy and paste Waltershofer Damm
But, if I paste Waltershofer and then type Damm manually it crashes
Cannot get it to crash on iOS but does crash on Mac
Does not crash for me if I copy and paste Waltershofer Damm
But, if I paste Waltershofer and then type Damm manually it crashes
Cannot get it to crash on iOS but does crash on Mac
Quote from Guido on 02.04.2024, 11:07Ok. I’ll have another look at this. Crash report should tell me more.
Ok. I’ll have another look at this. Crash report should tell me more.
Quote from justjoheinz on 08.04.2024, 01:37Hi Guido,
is there anything I can do to provide more information. For me the bug is fairly annoying as it makes route planning with searches almost impossible. I tend to save at the moment after every via/stop added.
Regards Markus
Hi Guido,
is there anything I can do to provide more information. For me the bug is fairly annoying as it makes route planning with searches almost impossible. I tend to save at the moment after every via/stop added.
Regards Markus
Quote from Guido on 08.04.2024, 08:11Hi Markus,
Just to double check... is the crash for you also happening on macOS? Or also still on iOS with the latest version v3.57?
Could you give me your Scenic nickname? Then I can check if I received the crash reports.
Best regards,
Guido
Hi Markus,
Just to double check... is the crash for you also happening on macOS? Or also still on iOS with the latest version v3.57?
Could you give me your Scenic nickname? Then I can check if I received the crash reports.
Best regards,
Guido
Quote from justjoheinz on 08.04.2024, 08:46Hi Guido,
the crashs happened until this morning after I contacted the forum again on the desktop and iphone with varying addresses in and around Hamburg, Germany. I then had the idea to remove the offline maps on both devices and hence I could not recreate the problem anymore. Later on, I will try to reinstall the offline map on the iphone, but for the time being I can work again with Scenic.
In case it helps to further analyse the error or improve the error handling my nickname is joheinz.
Regards and thanks for your help, Markus
Hi Guido,
the crashs happened until this morning after I contacted the forum again on the desktop and iphone with varying addresses in and around Hamburg, Germany. I then had the idea to remove the offline maps on both devices and hence I could not recreate the problem anymore. Later on, I will try to reinstall the offline map on the iphone, but for the time being I can work again with Scenic.
In case it helps to further analyse the error or improve the error handling my nickname is joheinz.
Regards and thanks for your help, Markus
Quote from Guido on 08.04.2024, 09:01That's an interesting observation regarding the offline maps Markus. Thank you for that. It gives me another direction to look for.
I also received 3 crash reports from you. One on iPhone SE and two on iPad Pro. They are from around 5am UTC time. Could these be the crashes resulting form the search?
That's an interesting observation regarding the offline maps Markus. Thank you for that. It gives me another direction to look for.
I also received 3 crash reports from you. One on iPhone SE and two on iPad Pro. They are from around 5am UTC time. Could these be the crashes resulting form the search?
Quote from justjoheinz on 08.04.2024, 09:20Yes, these are my crashes. I would think that the ipad pro is the Macbook Pro, as I do not have an ipad. Iphone SE is correct though. I also forgot to mention that I am of course on 3.57 now.
I just downloaded the Germany offline map again on the macbook and could immediately recreate the crashes. You should find one at ~17.19 German time.
Yes, these are my crashes. I would think that the ipad pro is the Macbook Pro, as I do not have an ipad. Iphone SE is correct though. I also forgot to mention that I am of course on 3.57 now.
I just downloaded the Germany offline map again on the macbook and could immediately recreate the crashes. You should find one at ~17.19 German time.
Quote from Guido on 08.04.2024, 09:26OK. Thanks Markus. That should give me enough info to find the cause (and hopefully the fix). Indeed the iPad Pro is probably your Mac. The Mac actually runs the iPad version of the app.
Thanks again!
OK. Thanks Markus. That should give me enough info to find the cause (and hopefully the fix). Indeed the iPad Pro is probably your Mac. The Mac actually runs the iPad version of the app.
Thanks again!
Quote from clarkml72 on 23.04.2024, 17:25I’m on 3.57 and when I have my off-line maps for the southeast more times than not when I do a search for an address, choose it. It will crash. Sometimes I get the first one implanted after that then the second one crashes it never prompts me when I choose stop two crashes before that, however, I deleted all my online maps and it doesn’t do this anymore. I can see that now my off-line search says no results before. It’s just a spinning icon forever when it crashes it’s just a difference I noticed.
I’m on 3.57 and when I have my off-line maps for the southeast more times than not when I do a search for an address, choose it. It will crash. Sometimes I get the first one implanted after that then the second one crashes it never prompts me when I choose stop two crashes before that, however, I deleted all my online maps and it doesn’t do this anymore. I can see that now my off-line search says no results before. It’s just a spinning icon forever when it crashes it’s just a difference I noticed.
Quote from Guido on 23.04.2024, 22:12I can confirm the crash is caused by the offline search. Unfortunately, the bug is caused by the HERE (Scenic's map provider) framework, meaning it has to be fixed by HERE. The good news is that they have the fix. I'm just waiting for them to release their new framework version that includes the fix. Should be within 2 weeks give or take.
I can confirm the crash is caused by the offline search. Unfortunately, the bug is caused by the HERE (Scenic's map provider) framework, meaning it has to be fixed by HERE. The good news is that they have the fix. I'm just waiting for them to release their new framework version that includes the fix. Should be within 2 weeks give or take.
Quote from jmossfeld on 04.05.2024, 13:08I'm glad I'm not the only one this has happened to! My recent add location crash was on "Oregon Trail Nature Park". I was able to add the location after searching not on the name, but on the What3Words address, so that's a possible workaround until the fix. Of course, I had to separately use the W3W app to find the address, but at least I got the location added. Still really enjoying Scenic.
I'm glad I'm not the only one this has happened to! My recent add location crash was on "Oregon Trail Nature Park". I was able to add the location after searching not on the name, but on the What3Words address, so that's a possible workaround until the fix. Of course, I had to separately use the W3W app to find the address, but at least I got the location added. Still really enjoying Scenic.
